Shipping/Policies

We want you to be 100% satisfied with your water filter purchase. We give you 90 days to use your water filter and make sure you are 100% satisfied with your purchase.

If you are not satisfied then contact us for a (RMA) return merchandise authorization number within 90 days of receiving your filter. Once we receive the product back we will issue a full refund within 7 business days. Shipping charges are non-refundable.

No refunds are issued on products after 90 days. defective items will be covered under the manufacturers warranties.

Refunds will be issued back to the payment method you used to purchase product.

Products returned without a Return Authorization Number will be refused.

Customer is responsible for any shipping charges for returning product to Up North Sales/FilteredH2O.com.

We can not except returns on products that were damaged do to not installing them correctly.

 

How to Return Merchandise

(1) Package products with adequate packaging.

(2) You must write the Return Authorization number(RMA) clearly on the outside of package.

(3) Ship to

Up North Sales LLC
6952 Houseman Siding Rd, SW
South Boardman MI 49680

 

SHIPPING


Up North Sales/FilteredH2o attempts to process and ship most orders within 1 to 3 business days, although we cannot guarantee this time frame. We make every attempt to abide by it. If for any reason any product is temporarily out of stock, it will be shipped as soon as it becomes available or issue a refund.

We currently use UPS and or Fed-Ex for most products, we ship small parts USPS First Class or Priority Mail. We e-mail tracking numbers for all shipments providing an e-mail address has been provided.

Delivery to mainland 48 states usually takes 3-8 business days.

Customer is responsible for any duties which may be levied on imported products. Mainland 48 states are usually duty-free.

We ship most international packages by USPS Airmail. please contact us for a shipping rate quote. Transit time is anywhere between 10-14 business days. We will ship internationally with your choice of carriers if it requested, and any additional cost will be added.

If you give us a incorrect address and your product gets returned back to us, you are responsible for the shipping charges to ship the product back to you.

 

SHIPPING DAMAGE

If there appears to be shipping damage, please open and inspect all products before signing drivers release. If product appears to be damaged, refuse the delivery and make sure driver notes refusal is due to shipping damage. Do not sign or accept the delivery.

If delivery was accepted or dropped off and then you later realize product was damaged during shipment. Keep all original shipping cartons, packing materials and contents. As you will need them to file a damaged claim with the carrier. Please contact us if there is damage to your product.

If products were dropped off to your location ( we know if it was delivered by seeing the tracking information status. ) We cannot be held responsible or liable for stolen, lost or damaged goods.



WRONG PRODUCTS RECEIVED

We double check all orders before we ship them, however errors can occur. It is very rare that this happens. If you receive an incorrect product please notify us within 30 days of receipt. We will issue an RMA number with return instructions on where and how to return product to us. We will ship the correct product to you and pay shipping costs both ways. ( We truly care that you get the correct product the first time. )

IF YOU ORDERED THE WRONG ITEM(S)If in the event you made an error when ordering and ordered the wrong item(s) and wish to return the item, e-mail us and ask for an RMA number and return instructions. Please for any reason DO NOT return the item you ordered without prior contact with us.

 

Payment Methods 

We accept Visa, MasterCard, discover, American express and PayPal. You can also mail your payment to:

Up North Sales

6952 Houseman Siding Rd. SW 

South Boardman MI 49633

 

As we are a distributor/representative of Multipure and they have a presence in every state we have to collect sales tax in any state that collects a sales tax.